Terms and Conditions

 

Returns Policy

The customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less the cost of shipping.

Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. Please do not return any item until we reply to any such communication. We will make every effort to replace damaged goods.

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. The goods must be returned in the condition that they were first supplied.

Please include your full name and address with the returned goods. The customer will be refunded within 10 days of cancellation by the method used for payment.

 

General Terms and Conditions

Sales from this online shop are subject to the following terms and conditions which you are deemed to accept when placing an order.

These terms and conditions apply to all retail transactions through this site. Please read them carefully. They do not affect your statutory rights. These terms and conditions may be changed at any time. Any changes will take effect on the date they are posted onto the site.

It is your responsibility to ensure the information you supply to us is correct.

PRICING & PAYMENT
All prices are in GBP. Payment can be made using most major credit/debit cards. This website uses an SSL secure shopping cart. Payments are handled by PayPal secure payment services. You don't have to register with PayPal to use this service.

SHIPPING
Shipping is calculated by the shopping cart. You can check this at any time before committing to buy by clicking the View Cart button and selecting your location (UK, Europe or Rest of World) from the drop down box.

UK SHIPPING
Orders up to 2kg are sent by Royal Mail. Orders over 2kg will be sent by Royal Mail or insured courier. Delivery times for Royal Mail and courier are 1-3 days from time of dispatch for in stock items.

INTERNATIONAL SHIPPING
International shipping is charged by weight of the order and is calculated by the shopping cart. All international orders up to 2kg in weight are sent by Royal Mail International service. Orders over 2kg are sent by tracked and insured international courier (Parcelforce Worldwide, etc.). Delivery times to 'Europe' for in stock items is usually 3-5 days. Delivery to 'Rest of World' is usually 5-10 days.

Please contact me via email if you need any more information regarding shipping and delivery or want to enquire about using an alternative shipping method.

 

COMMISSIONS
By proceeding with a quoted commission and paying the deposit the client is deemed to have accepted these terms and conditions.

The deposit is 50% of the quoted price for the project, unless another sum has been agreed upon by Firedragon Games LLP and the client.

The deposit is non-refundable.

Once a quote has been accepted by the client and the deposit has been received, Firedragon Games LLP will proceed with the project as agreed by the client and Firedragon Games LLP. If at any time after the project has been accepted by the client, the client wants to make any alterations to the project which Firedragon Games LLP deem significant, Firedragon Games LLP retain the right to increase or decrease the final payment accordingly.

CANCELLATION
If the client cancels the commissioned project before final payment is made, Firedragon Games LLP retain ownership of all unfinished models and materials relating to the commissioned project. A partial refund may be made to the client depending on how far into the project the cancellation occured. The amount of this refund is entirely at Firedragon Games LLP's discretion.

PAYMENT
Payment can be made by PayPal or bank transfer.
Final payment for the commissioned project is due within 30 days of the invoice date. The completed project will not be shipped to the client until we receive the final payment. The client should contact us as soon as possible if there is any possibility that payment cannot be made within the 30 day period. If payment has not been made within 30 days and the client has not contacted us we will consider the project abandoned. Firedragon Games LLP retains ownership of the abandoned project and can sell or use the abandoned project as they see fit to recover their costs.

SHIPPING
The shipping charge is calculated when the project is completed and added to the final payment to be made by the client. Shipping will be made using a tracked and fully insured service by Royal Mail or other courier, unless the client advises us otherwise.

INTERNATIONAL SHIPPING
We can ship projects to anywhere in the world, but be aware that this can be very costly. We can give you a rough estimate of the shipping cost with the original quote. Shipping will be made using a tracked and fully insured service by Royal Mail or other courier, unless the client advises us otherwise. The client is responsible for payment of any additional taxes or import duties imposed by their countries.

DAMAGE
Firedragon Games LLP will do everything possible to ensure your completed project arrives in perfect condition. We are very experienced in packing and shipping solutions to every corner of the globe. If your item does arrive damaged please contact us as soon as possible. Send photographs of the damage to the item and damage to the packaging if evident. We will seek compensation from the courier and, if necessary, organise the return of the item to us for repair.

 

Privacy Policy

In compliance with the General Data Protection Regulation (GDPR), this Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through this website.

Information We Collect

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.

We also use cookies that provide functionality for navigating the website and collect usage data. The usage data collected by cookies will only ever be used by us to improve the website and the products and services that we offer on the website.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

  • as required to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list.
  •  if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
  • as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • we engage certain trusted third parties to perform functions and provide services to our website, such as delivery companies (Royal Mail, UPS, etc.) and payment service providers (PayPal). We will share your personal information with these third parties, but only to the extent necessary to fulfill your purchase order or provide a service agreed upon by you.
  • data is collected by our website hosting service (Squarespace) only for the purpose of operating our website and improving the services and products we offer through our website.
  • if we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
  • we may collect, use, retain, and share your information if we believe in good faith that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for 4 years.

Transfers of Personal Information Outside the EU

We store and process your information through third-party hosting services (Squarespace and PayPal) that may be in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. Both Squarespace and PayPal are Privacy Shield certified. 

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below.

Access.
You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete.
You may also have rights to change, restrict our use of, or delete your personal information. Apart from exceptional circumstances (for example, where we are required to store data for legal reasons) we will generally delete your personal information upon request.

Object.
You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain.
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Contact Details

If you have any questions or concerns, you can email me, Paul Naylor, at: paul@firedragongames.co.uk.

Alternatively, you can write to me at:

Paul Naylor
Firedragon Games
Quality Works, The Old Fire Station
Rochdale Road
Todmorden
W.Yorks
OL14 7NA
UK