TERMS and CONDITIONS
PRICING & PAYMENT
All prices are in GBP. All prices include VAT (20%) where applicable. This tax is chargeable to customers within the UK and EU. Customers in countries outside the EU will not be charged VAT. The VAT will be deducted automatically by the shopping cart. However, they will be liable to any import duties or local taxes that may be applied to the goods on arrival in their country.
Payment can be made using most major credit/debit cards, personal cheque (UK only) and PayPal balance. This website uses the SSL secure shopping cart by "Mal's e-commerce". Payments are handled by PayPal secure payment services. You don't have to register with PayPal to use this service.
SHIPPING
Shipping is calculated by the shopping cart. You can check this at any time before committing to buy by clicking the View Cart button.
UK SHIPPING
All shipping is calculated by the shopping cart during checkout and is based on the actual weight of order. The minimum shipping charge is £2.70. The maximum you will be charged is £4.95. Orders up to 2kg are sent by Royal Mail 1st Class. All orders over 2kg will be sent by insured courier. Delivery times for Royal Mail and courier are 1-3 days from time of dispatch for in stock items.
INTERNATIONAL SHIPPING
I will ship orders worldwide. Shipping is calculated during checkout and is based on the actual weight of the order. All international orders up to 2kg in weight are sent by Royal Mail Airmail Small Packets service. Orders over 2kg can only be sent by special arrangement using an international courier or sent as two or more separate packages. An additional charge may be made for this. Delivery times to 'Europe' for in stock items is 3-5 days. Delivery to 'Rest of World' is 5-10 days.
Please contact me via email if you need any more information regarding shipping and delivery or want to enquire about using an alternative shipping method.
GENERAL TERMS & CONDITIONS
Sales from this online shop are subject to the following terms and conditions which you are deemed to accept when placing an order.
These terms and conditions apply to all retail transactions through this site. Please read them carefully. They do not affect your statutory rights. These terms and conditions may be changed at any time. Any changes will take effect on the date they are posted onto the site.
It is your responsibility to ensure the information you supply to me is correct.
Any personal information held by Firedragon Games is purely for the purpose of fulfilling your order. If you require any more info on Firedragon Games privacy policy please contact me by email.
All prices and charges on this site are in UK pounds. Prices, offers and products may change before, but not after, you order is accepted.
RETURNS
A customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less the cost of shipping.
Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. Please do not return any item until I reply to any such communication. I will make every effort to replace damaged goods.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. The goods must be returned in the condition that they were first supplied.
Please state the reason for returning the goods and your full name and address. The customer will be refunded within 10 days of cancellation by the method used for payment.
All prices are in GBP. All prices include VAT (20%) where applicable. This tax is chargeable to customers within the UK and EU. Customers in countries outside the EU will not be charged VAT. The VAT will be deducted automatically by the shopping cart. However, they will be liable to any import duties or local taxes that may be applied to the goods on arrival in their country.
Payment can be made using most major credit/debit cards, personal cheque (UK only) and PayPal balance. This website uses the SSL secure shopping cart by "Mal's e-commerce". Payments are handled by PayPal secure payment services. You don't have to register with PayPal to use this service.
SHIPPING
Shipping is calculated by the shopping cart. You can check this at any time before committing to buy by clicking the View Cart button.
UK SHIPPING
All shipping is calculated by the shopping cart during checkout and is based on the actual weight of order. The minimum shipping charge is £2.70. The maximum you will be charged is £4.95. Orders up to 2kg are sent by Royal Mail 1st Class. All orders over 2kg will be sent by insured courier. Delivery times for Royal Mail and courier are 1-3 days from time of dispatch for in stock items.
INTERNATIONAL SHIPPING
I will ship orders worldwide. Shipping is calculated during checkout and is based on the actual weight of the order. All international orders up to 2kg in weight are sent by Royal Mail Airmail Small Packets service. Orders over 2kg can only be sent by special arrangement using an international courier or sent as two or more separate packages. An additional charge may be made for this. Delivery times to 'Europe' for in stock items is 3-5 days. Delivery to 'Rest of World' is 5-10 days.
Please contact me via email if you need any more information regarding shipping and delivery or want to enquire about using an alternative shipping method.
GENERAL TERMS & CONDITIONS
Sales from this online shop are subject to the following terms and conditions which you are deemed to accept when placing an order.
These terms and conditions apply to all retail transactions through this site. Please read them carefully. They do not affect your statutory rights. These terms and conditions may be changed at any time. Any changes will take effect on the date they are posted onto the site.
It is your responsibility to ensure the information you supply to me is correct.
Any personal information held by Firedragon Games is purely for the purpose of fulfilling your order. If you require any more info on Firedragon Games privacy policy please contact me by email.
All prices and charges on this site are in UK pounds. Prices, offers and products may change before, but not after, you order is accepted.
RETURNS
A customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less the cost of shipping.
Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. Please do not return any item until I reply to any such communication. I will make every effort to replace damaged goods.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. The goods must be returned in the condition that they were first supplied.
Please state the reason for returning the goods and your full name and address. The customer will be refunded within 10 days of cancellation by the method used for payment.
